Chaco's and Chocolate

I have been a fan of Chaco shoes for almost four years now.  I say four years because four years ago I purchased my first pair.  I wasn't really sure what these sandals were all about, but I had a great coupon to use at a store that sold them, and they just happened to be on sale at the time.  I spent (if I can remember) around $45.00 for my first pair.  Each summer for the last three and a half years I have wore my Chaco's faithfully.  Sadly enough, this summer on a grand hike up the canyon from my Bro's back yard my Chaco sandals broke.  They were still wearable on the hike, and I safely made it back home all in once piece.  However, I was completely distraught to now have no more Chaco's.  I had heard through the grapevine that Chaco's had a life time warranty on their shoes, and if anything happened they would fix the sandals.

My foot and sandal is the middle foot.  Don't mind the other two feet...
The Sis is to the left (weird looking aren't they) and my
friend Steph to the right.

That evening after returning from the hike I got on the trusty Internet and looked up the Chaco's website.  Sure enough I found that Chaco's will repair your broken sandals.  I cleaned up my sandals and boxed them so I could send them to the ReChaco team, but before sealing my box I had one last very important thing to do.  I needed to buy some chocolate to throw into my package of broken sandals.  Why chocolate?  Well, among the fine print of the ReChaco mailing instructions I read this, "Our ReChaco team works faster if you include some tasty chocolate in the box with your CLEAN + DRY sandals."  I went and picked up a few bars of the Utah Mint Truffles - threw them in the box, sealed it up, paid the shipping, and waited patiently for my Chaco's to get fixed and sent home.

Within a few days I received an email from the ReChaco group asking that I give them a call.  I happened to be at work, on the computer, and next to a phone.  I called them right up, and received a sweet lady on the other end of the phone.  She informed me that my shoes would not be able to be fixed, however, she asked if I could hop online and choose a different pair. Really? They would send me a new pair at no charge?  I was floored, yet ecstatic.  At that very moment I went online, and I picked me a new pair.  I then thanked her dearly.  Before the call was over she personally thanked me for the chocolate I had sent, and told me how much they enjoyed it.  I told her I was just doing what the instructions had told me to do.

New and improved - don't mind the feet...yes I need to paint my toes!

Days later my new Chaco's had arrived.  Life was grand once again.  I have shared this testimony with others about Chaco's, the comfortable sandals, the great company they are, and the very personable nice service I received via email and phone call.  I will forever be a true Chaco wearer, as long as I shall live.  I have converted the Sis, and now my Mommy.  I love Chaco's - and you should too!    

Why I love my Chaco's:
1.  Make some totally cool tan lines - people always complement me on mine. ;)
2.  SUPER supportive and super comfortable - wear them hiking all the time, and just around.
3.  They clean up really nice, and each time I power wash them it's like I have a new pair of sandals.
4.  Last forever - life time warranty baby!
5.  The ReChaco team is fabulous!

That's all, now go buy some Chaco's!